Website Terms of Use

1. Who we are

This website is operated by Office Vero LLC, 2063 Indian River Blvd, Vero Beach, Florida 32960. References to “the workspace” mean the Office Vero premises at that address.

2. Use of this website

You may use this website to learn about our workspace, inquire about availability, manage your membership, and book the conference room. You agree not to use the website for any unlawful purpose, not to interfere with its operation or security, and not to copy, scrape, frame, or redistribute its content without our written permission.

3. Accounts and door codes

You are responsible for keeping your login credentials, building entrance code, and office code confidential, and for all activity that occurs under your account or codes. Notify us immediately at help@officevero.com if you believe your account or a code has been compromised. We may suspend or terminate an account that is shared, misused, or associated with a breach of these terms or of the Acceptable Use Policy.

4. Nature of your membership

A membership is a contract for workspace services, similar in nature to an agreement for accommodation at a hotel. The premises remain in Office Vero's possession and control, and we grant you the right to share the use of the premises so that we can provide services to you. The relationship is not landlord-tenant or lessor-lessee, and no membership creates a tenancy, leasehold estate, or other interest in real property. Each party acts as an independent contractor; nothing creates a partnership, joint venture, or agency relationship. Where necessary — for example a natural disaster, building defect, or to protect members, staff, or clients — we may relocate you to a different office or desk.

5. Memberships, offices and fees

Membership and office license terms are set out in your Membership Agreement. In summary: memberships are billed monthly in advance, renew on the 1st of each month, and a start date mid-month is prorated for that first month. The initial term is six (6) months; after the initial term the membership continues month to month, and you may cancel at any time after the initial term with effect at the end of the month in which you cancel. A refundable security deposit equal to one month's fee is payable at signup and is refunded in full when you leave, provided there is no damage beyond ordinary wear and tear and no outstanding fees or charges on your account. Private offices are licensed as separate monthly subscriptions. If the Membership Agreement and these Terms conflict, the Membership Agreement controls.

6. Authorized users and guests

Your membership covers the number of individuals stated on your Membership Form. Every person using the workspace must be an authorized user of a paid membership, a day-pass holder, a visitor meeting a member for business, or an attendee of an event we host. Authorized users must be named to us in writing before they receive services, and changes take effect only once we confirm them in writing. If more people regularly use your space than your membership allows, the then-current additional fee applies. We may decline access to anyone we reasonably judge to be a risk to the safety, reputation, or property of the workspace and its occupants. You are responsible for the conduct of your authorized users and guests. Memberships and services are personal to you and may not be assigned, transferred, resold, or shared.

7. Conference room and podcast room bookings

Active members receive ten (10) hours of conference room use per calendar month. Additional hours, and all hours used by non-members or former members, are billed at $25 per hour and are payable through this website at the time of booking. Included hours do not carry over between months, have no cash value, and may not be resold or given to non-members. There is no drop-in use of the conference room; rooms are reserved first come, first served. The podcast room is available by arrangement and its equipment remains our property. Bookings are subject to availability, to the conference room rules shown at the time of booking, and to our House Rules. We may cancel or move a booking where necessary for safety, maintenance, or where an account is past due.

8. Payments, card authorization and late amounts

Fees are payable by ACH, debit, another preauthorized electronic transfer, or major credit card, and you are responsible for any fees associated with the preauthorized payment method. Card payments are processed by our payment provider, Stripe; we do not store full card numbers. Card processing fees of 2.9% plus $0.30 per charge are added to amounts charged to a card and are shown separately at checkout and on your invoices. You must keep a valid, unexpired card or ACH authorization on file for the duration of your term, and you authorize recurring charges for membership and office fees, applicable card processing fees, overage hours, late fees and interest, returned-payment fees, the cost of repairing damage beyond ordinary wear and tear, and costs of enforcement and collection permitted by law and your agreement. For non-recurring charges we will give you at least three (3) days' written notice with a short description and itemization, and we provide a receipt for each charge processed. A declined or disputed charge does not reduce what you owe.

We may terminate a membership and stop services for a late payment, including one that is late for insufficient funds. If we do not, overdue balances carry a late fee of 10%, and we may apply your security deposit to unpaid fees or to the cost of damage beyond ordinary wear and tear. We may withhold services, including access to the premises, while amounts remain outstanding. Accounts that are past due may lose access to bookings.

9. Membership agreements and electronic signature

You agree that signing your Membership Agreement electronically on this website has the same legal effect as a handwritten signature, and that records we keep of that signature (including the name you typed, the date and time, the identity verification used, your network address and approximate location, and the version of the agreement) are admissible evidence of your agreement.

10. Confidentiality

In a shared workspace you may be exposed to non-public, confidential, or proprietary information of Office Vero or of fellow members, and they may be exposed to yours. You agree to keep all such information in strict confidence, not to disclose it to third parties, and not to use it in any way detrimental to Office Vero or another member. Confidential information remains the property of the party disclosing it, and nothing in your membership grants you rights in it or in our intellectual property. Your Membership Agreement and related correspondence are themselves confidential.

11. Our reserved rights

We may enter the premises at any time and for any purpose, and may suspend, modify, or discontinue any part of the services or the furnishings provided. Except for routine maintenance or an emergency, we will try to give advance notice verbally or electronically. We may disclose information about you or your use of the services where we reasonably consider it necessary to satisfy a law, regulation, legal process, or government request.

12. Termination and notice

We may terminate a membership immediately on your breach, if any fees are late, if we lose our rights in the premises, if you do not follow our policies or instructions, or otherwise where we reasonably see fit. If we terminate, you will have 72 hours to remove your office and personal items. On any termination you must remove your property immediately and return all keys, key cards, openers, and passes; property left behind may be disposed of. You remain liable for amounts owed after termination. You may cancel once the initial six (6) month term is complete, after which the membership runs month to month. Cancellation takes effect at the end of the calendar month in which you cancel; that month is payable in full and your access ends on the last day of that month.

13. Insurance

Office Vero carries liability and business personal property insurance for its own interests. You are strongly encouraged to insure your own equipment and property while using the premises, and you waive rights of subrogation and recovery for damage, theft, destruction, loss, or injury to the extent covered by any insurance you hold.

14. Non-disparagement

During and after your use of the services you agree not to make defamatory or disparaging statements about Office Vero or its managers, members, officers, advisers, employees, agents, policies, or services, except as required by a court order or applicable law.

15. Member content

If you upload a company logo, business name, or other material, you confirm you have the right to do so and you grant Office Vero a non-exclusive, royalty-free license to display it on this website and in materials that identify our member community. We may remove any uploaded material at our discretion.

16. Intellectual property and use of our name

The Office Vero name, logo, site design, text, and photography are owned by Office Vero LLC or used under license, and are protected by United States copyright and trademark law. No rights are granted to you other than the limited right to view this website. Without our prior written consent you may not use the Office Vero name, our phone number or email address, the building name, or images of the building to promote your business or to imply an endorsement. You may use the building address as your business address.

17. Availability and accuracy

Prices, suite availability, floor plans, images, and amenity information are provided for general guidance, may change, and do not constitute an offer. Quoted prices are valid at the time of inquiry and are based on a six-month member contract. We do not warrant that this website will be uninterrupted or error-free.

18. Disclaimer and limitation of liability

To the fullest extent permitted by Florida law, this website, the workspace, and the services are provided “as is” and with all faults, and we disclaim all warranties and conditions, express, implied, or statutory, including merchantability, fitness for a particular purpose, and lack of negligence. Office Vero LLC is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or lost data. Where liability does arise, it is limited to your actual damages up to the total fees you paid between the date you started using the services and the date the claim arose, and your rights are enforceable against Office Vero LLC only and not against its officers, managers, members, employees, agents, or affiliates. Nothing in these Terms limits liability that cannot be limited by law.

19. Release and indemnity

You release and agree to indemnify, defend, and hold harmless Office Vero LLC and its affiliates against claims, liabilities, losses, damages, costs, and expenses (including reasonable attorneys' and consultants' fees), judgments, fines, and penalties arising out of your negligence, errors, omissions, willful misconduct, or fraud, your breach of these Terms or your Membership Agreement, your misuse of the website, content you upload, or the use of the services by you or your guests. If you bring a claim in breach of your Membership Agreement, you are responsible for the legal fees we incur in defending it.

20. Links to other sites

Where we link to third-party sites or services, we do not control them and are not responsible for their content or practices.

21. Changes

We may update these Terms, the House Rules, and the internet and privacy policies from time to time. The version posted on this page is the version in effect. Material changes affecting members will be communicated by email or in the member dashboard.

22. Mediation, arbitration and no class actions

Disputes relating to a membership are handled as set out in your Membership Agreement: the dispute is first submitted to JAMS for mediation, in good faith and with costs shared equally, and if it is not resolved there it is submitted to JAMS for final and binding arbitration before a single arbitrator in Vero Beach, Florida, under the JAMS Comprehensive Arbitration Rules and their Expedited Procedures. A party who starts an action without first attempting mediation, or who refuses mediation after a request, is not entitled to recover attorneys' fees. Nothing prevents Office Vero from seeking provisional remedies in aid of arbitration from a court. Disputes are resolved on an individual basis only: you may not bring or take part in a class, consolidated, representative, or private attorney general action. You and we will keep any mediation or arbitration, and its result, confidential unless disclosure is required by law. In any action by Office Vero arising out of a Membership Agreement, the non-prevailing party pays the prevailing party's reasonable attorneys' and consultants' fees and costs.

23. Governing law and venue

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. Subject to the mediation and arbitration provisions above, you and Office Vero LLC agree to the exclusive jurisdiction of the state and federal courts located in Indian River County, Florida. If any provision of these Terms is held invalid or unenforceable, the remainder stays in full force. No waiver of any provision binds Office Vero unless it is in writing and signed by an authorized representative. These Terms bind your heirs, legal representatives, successors, and assigns.

24. Contact and notices

Office Vero LLC, 2063 Indian River Blvd, Vero Beach, FL 32960 · help@officevero.com · 772-252-1999. Membership and authorized-user administration may also be sent to help@officevero.com. Formal notices must be in writing and are effective 48 hours after deposit in the U.S. Mail (registered or certified, return receipt requested), or on delivery if hand-delivered or sent by a commercial express service; notices of a change of address are effective on receipt.